> For the complete documentation index, see [llms.txt](https://docs.lime-pay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lime-pay.com/api-documentation/support-tickets-api/api-codes.md).

# API Codes

When something goes wrong, the API returns a JSON object with a `code` and a `message` explaining what happened.

### Error Response Format

```json
{
    "code": "ERROR_CODE",
    "message": "Human-readable error description"
}
```

### Error Codes

| Code                     | HTTP Status | Description                                                                                                                           |
| ------------------------ | ----------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| `UNAUTHORIZED`           | 401         | Session expired or invalid token. Log in again.                                                                                       |
| `FORBIDDEN`              | 403         | Your account does not have the required permission. Contact your account administrator.                                               |
| `NOT_FOUND`              | 404         | The ticket or resource does not exist. Double-check the ID.                                                                           |
| `DEPOSIT_NOT_REVIEWABLE` | 400         | The deposit cannot be flagged for review. It may not exist, belong to another merchant, or not enough time has passed since creation. |
| `INVALID_DOCUMENT`       | 400         | Invalid file or document type when uploading an attachment.                                                                           |

{% hint style="info" %}
If you receive a `401 UNAUTHORIZED` error, your session has expired. Simply call the Login Endpoint again to get a new BEARER\_TOKEN.
{% endhint %}

### Required Capabilities

Some endpoints require specific capabilities assigned to your user account. If you receive a `403 FORBIDDEN` error, contact your account administrator to verify your permissions.

| Capability             | Required for                      |
| ---------------------- | --------------------------------- |
| `TICKETS_CREATE`       | Creating draft tickets            |
| `TICKETS_CONFIRM`      | Confirming and submitting tickets |
| `DEPOSITS_FLAG_REVIEW` | Flagging deposits for review      |

{% hint style="warning" %}
If you are missing a capability, reach out to your account manager or contact our support team at `integration@lime-pay.com`.
{% endhint %}


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