> For the complete documentation index, see [llms.txt](https://docs.lime-pay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lime-pay.com/api-documentation/support-tickets-api.md).

# Support Tickets API

The Support Ticket API allows you to create and manage support tickets directly from the Merchant Panel. You can flag deposits for review, attach supporting documents, and track your requests — all through simple API calls.

### How it works

Ticket creation follows a **three-step flow**:

1. **Create a draft ticket** — call the create endpoint with the ticket type and description. You will receive a ticket ID.
2. **Attach documents (if needed)** — upload any required files such as vouchers, bank statements, or ID documents. Some documents may be auto-attached for you.
3. **Confirm the ticket** — once everything is ready, confirm the ticket. It gets submitted to our support team and cannot be modified after that.

{% hint style="info" %}
For deposit reviews, you can skip step 1 — use the dedicated deposit endpoints and they will create the draft ticket for you automatically.
{% endhint %}

### Environments

| Environment | Base URL                                 |
| ----------- | ---------------------------------------- |
| Staging     | `https://merchants-api-stg.lime-pay.com` |
| Production  | `https://merchants-api.lime-pay.com`     |

{% hint style="success" %}
We recommend testing your integration in the **Staging** environment before going live in Production.
{% endhint %}


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