API Codes
Learn about the API Codes returned by our Cashouts APIs
Cashout Status Codes
0
1
The money reached the customer's account
2
The cashout was cancelled by you
3
The cashout was rejected by the bank due to invalid bank account, account closed, etc.
4
The cashout was sent to the bank for processing. At this point it can't be cancelled anymore
5
Cashout set to on hold by you. It won't be processed until manually changed again to Pending status
Cashout Rejection Error Codes
The error information is the one (if) provided by the Bank.
800
ERROR_ACCOUNT_INCORRECT
Invalid bank account
801
ERROR_ACCOUNT_CLOSED
Bank account is closed
802
ERROR_AMOUNT_INCORRECT
Invalid amount
803
ERROR_BANK_INVALID
Invalid bank code
804
ERROR_BANK_BRANCH_INCORRECT
Invalid bank branch
805
ERROR_BENEFICIARY_DOCUMENT_ID_INVALID
Invalid beneficiary document
806
ERROR_BENEFICIARY_NAME_INCORRECT
Beneficiary name doesn't match bank details
807
ERROR_REJECTED_BY_BANK
Rejected by bank
808
ERROR_OTHER
Other error
809
WITHDRAWAL_EXPIRED
Withdrawal expired
810
LIMIT_EXCEEDED
Beneficiary limit exceeded
811
RISK_POLICY
Violates bank risk policy
812
BLOCKED_FROZEN_ACCOUNT
Bank account blocked/frozen
813
DOCUMENT_ACCOUNT_MISMATCH
Beneficiary document doesn't match bank details
815
INVALID_IFSC_CODE
Invalid IFSC code
816
INVALID_ACCOUNT_OR_IFSC_CODE
Invalid bank account or IFSC code
817
INVALID_NBIN
Invalid NBIN
818
ACCOUNT_UNABLE
The bank account is unable to receive transfers
819
INVALID_ACCOUNT_TYPE
Invalid bank account type
820
REJECTED_BY_MERCHANT_REQUEST
Rejected by merchant's request
823
REJECTED_BY_MERCHANT_REQUEST
Email field cannot be empty
Cashout Internal Error Codes
300
Invalid params + [param name] + [reason]
302
303
Invalid bank code
401
Invalid credentials
402
Unregistered IP address (Go to API Access to whitelist the IP in the Merchant Panel)
502
Invalid request body - Please check that the JSON is well formatted
503
The transaction cannot be processed as the user has reached their financial capacity, please provide proof of winnings
508
Limit exceeded: {TRANSACTION|DAILY|MONTHLY|USER MONTHLY QUANTITY}
509
Cashout not found with this ID
510
Invalid status: cashout is not Pending
511
External ID already used
514
Insufficient funds
515
Invalid user status: {BLACKLISTED|BLOCKED|SUSPENDED}
518
Country not available
519
Merchant not enabled. Contact your Account Manager
524
Invalid Credentials. Contact integration support team
525
Close loop rejection
526
Invalid currency
533
Invalid Amount. The minimum amount is {currency} {amount} or equivalent in USD
537
Could not make the cashout. Contact integration support team
538
Invalid account status: {BLACKLISTED}
539
Payout method unavailable. The country and/or bank selected is not available. Please check with your Account Manager
540
Beneficiary email or phone is required
541
email already used by another beneficiary
542
phone already used by another beneficiary
543
702
Could not cancel cashout
703
Could not make the cashout. Contact integration support team
Cashout Status Rejection Error Codes
The error information is the one (if) provided by the Bank.
510
Invalid status transition
Status transition does not meet cashout status workflow
509
Cashout not found with this ID
There is no cashout under provided ID
521
Status ... not supported for this type of request
Provided Status does not exist
Fraud Reason Codes for KYC Errors
101
400
USER_REJECTED_KYC_CHECK
Transaction related to blacklisted user.
The transaction was rejected because one of its attributes was related to a blacklisted user
102
400
USER_REJECTED_KYC_CHECK
Email risk
High risk detected by our fraud prevention engine related to the user's email address
103
400
USER_REJECTED_KYC_CHECK
Credit card risk
High risk detected by our fraud prevention engine related to the credit card used
104
400
USER_REJECTED_KYC_CHECK
User rejected after KYC check
User rejected by our KYC controls
105
400
USER_REJECTED_KYC_CHECK
Underage user detected
User does not meet the minimum age requirement
106
400
USER_REJECTED_KYC_CHECK
Mismatch between user name and document name
The user's name does not match the name associated with the document provided
107
400
USER_REJECTED_KYC_CHECK
Document status is not OK
Some irregularities have been detected while validating the document information
108
400
USER_REJECTED_KYC_CHECK
PEP user detected
The user is a Politically Exposed Person (PEP)
109
400
USER_REJECTED_KYC_CHECK
High risk detected
High risk detected by our fraud prevention engine
110
400
USER_REJECTED_KYC_CHECK
Failed biometric check
Something went wrong while performing the biometric check on the user
111
400
USER_REJECTED_KYC_CHECK
Failed OTP verification
Something went wrong while performing the OTP check on the user
112
400
USER_REJECTED_KYC_CHECK
3DS Authentication failed
Transaction rejected due to failed 3DS
113
400
USER_REJECTED_KYC_CHECK
Document does not exist
Invalid Document
114
400
USER_REJECTED_KYC_CHECK
User rejected after CNPJ validations
Invalid/Irregular CNPJ (Brasil Only)
115
400
USER_REJECTED_KYC_CHECK
Invalid document format
Format of the provided document is invalid. (Mexico Only)
116
400
USER_REJECTED_KYC_CHECK
Sportsman user
Sportsman user
117
400
USER_REJECTED_KYC_CHECK
Related to Sportsman user
Related to Sportsman user
118
400
USER_REJECTED_KYC_CHECK
National Sanction List
User has been identified on national sanction lists
119
400
USER_REJECTED_KYC_CHECK
International Sanction Lists
User has been identified on international sanction lists
120
400
USER_REJECTED_KYC_CHECK
Regulatory reasons
Rejected due to regulatory reasons
121
400
USER_REJECTED_KYC_CHECK
Velocity check
Rejected due to velocity check
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